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Reservation & Credit Card questions:
Below are the answers to questions frequently asked about Reservations and Credit Cards on Digital City Travel. We hope you will find the answer to your question. If not, contact us directly using the Customer Service Request Form below. We will try to respond within 24 hours. Thank you for using Digital City Travel.

General Reservation Questions:
1. Can I use travel vouchers, certificates or frequent-flyer miles to purchase through Digital City Travel?
2. How do I make a reservation for someone else?
3. How do I know my reservation is confirmed?
4. I want to make changes to my reservations.
5. I want to cancel reservations I have made.
6. I can't find my reservation
Air Reservation Questions:
1. I saw a lower airfare advertised today. Why can't I get that airfare using Digital City Travel?
2. I know there's a flight on my favorite airline at a certain time of the day. Why can't I find it in Digital City Travel?
3. When I search for the lowest priced flight, I get a lower price by specifying one airline than when I search through all airlines. Why is that?
4. I need time to think about my reservation before I purchase a ticket. Can I place a reservation on hold?
5. I placed a reservation on hold and purchased from the airline directly. When I got to the airport my reservation had been canceled by your system. What happened?
6. I do not know the airport code for my departure or arrival cities. Can I enter the name of the city instead of the airport code?
7. Do I have to enter my frequent-flyer number, meals, seating preference and other service requests with each reservation?
8. Do you offer senior, infant and companion fares?
9. Why do I need to enter my credit card information when using 24-hour hold?
Car Reservation Questions:
1. There is no confirmation number for my car rental. What should I do?
2. My family will be traveling next month and our travel plans include renting a car. Can we reserve a mini-van through Digital City Travel?
3. My company has a corporate discount with a specific car rental company. May I still make a reservation through Digital City Travel?
4. I am a frequent renter with a particular car rental company. Do I receive a discount?
Hotel Reservation Questions:
1. I've made a hotel reservation but no confirmation number appears in my itinerary. What should I do?
2. How can I find out more about the hotel?
3. Will my credit card be charged if I do not cancel my hotel reservation?
Credit Card Security Questions:
1. Is my credit card information secure?
2. If I store a credit card number in my profile, will charges be automatically billed to my card?
3. I still don't feel comfortable transmitting my credit card information on the Internet. Are there alternatives for providing my credit card data to Digital City Travel?
 
General Reservation Answers:
1. No. Airlines generally require that ticket purchases using either frequent-flyer miles or travel vouchers be handled directly at one of their locations. The same is true of vouchers issued by a variety of travel clubs. You will need to contact them directly to purchase your ticket.
2. To make a reservation for someone else, just type in their name instead of yours for the passenger/traveler name. Your profile information (e.g., name, address, phone, etc.) will be used as a default, but you can just type over the appropriate fields and replace the information with the other person's information.
3. We'll send you a confirmation e-mail immediately after you complete your reservation. This e-mail will include your complete itinerary, along with your ticket price.
4. To make changes to your reservation, just go to the My Profile & Plans area of Air Travel, Car Rental, or Lodging, and click on "Current Reservations." After logging in, select the appropriate reservation from the displayed list, and then make your changes. You can add, replace, or delete a flight, car, or hotel to/from your reservation. If tickets have already been issued, however, you will not be able to make changes online. Also, certain fares cannot be changed once booked. Please call Customer Service for assistance.
5. To cancel a reservation, just go to the My Profile & Plans area of Air Travel, Car Rental, or Lodging, and click on "Current Reservations." After logging in, select the reservation that you want to cancel from the displayed list, then click on "Cancel Reservation." Your entire reservation will be canceled, including any car, hotel, and air segments. If tickets have already been issued, call our Customer Service Center for assistance, since you cannot cancel a ticketed reservation on Digital City Travel.
6. To find your reservation, go to the My Profile & Plans area of Air Travel, Car Rental, or Lodging, and click on "Current Reservations." After you log in, all of your reservations will be displayed. If you do not have any existing reservations, you will receive a message to that effect. In rare cases, due to circumstances out of our control, Digital City Travel is unable to display a reservation. If this happens, please contact our Customer Service Center. We will need to know your full name or reservation number to assist you.
Air Reservation Answers
1. There are several reasons this may occur. Airlines generally restrict the number of seats that can be sold at a discounted fare. Those seats may have already been sold. Most discounted fares have restrictions such as a minimum stay required or even the time of day you can travel. Digital City Travel takes these restrictions into account when pricing your itinerary. Occasionally, a special advertised fare may be available for purchase only from a particular company. The advertisement should outline those restrictions.
2. In most cases, this means the flight you are looking for is sold out. We only show flights that have seats available for your travel dates. Booking Tip: When searching for a particular flight using Digital City Travel's Low-Fare Finder, make sure that you select the "Not Flexible" option. Otherwise, we will search for the lowest fare, regardless of the departure day or time.
3. Digital City Travel searches for the least expensive flight closest to your request departure time. When you request to search for all flights from all airlines, Digital City Travel searches through a smaller selection of flights from each airline for a shorter span of time. If you specify only one airline, Digital City Travel will look at a broader range of flights throughout the day for one carrier. Because flights at different times of the day may be more or less expensive, a lower priced flight may turn up when you do a search on one airline. We suggest that when you do a search for the best priced flights, try searching with a few different departure times throughout the day. You may find better prices that way.
4. Yes, you can place a reservation on hold for 24 hours. If you have not purchased your ticket within 24 hours, the reservation will be canceled automatically. Note that while a credit card number is required to hold the reservation, the credit card will not be charged until you decide to purchase the ticket. You will not be able to hold a reservation if you are traveling within 72 hours, you already have 10 reservations, or if the airline does not allow the flights to be held. A word of caution: your ticket price is not guaranteed until you have purchased the ticket.
5. Our agreement with the airlines requires that we either issue your ticket or that our system automatically cancel your reservation within 24 hours. If you put a reservation on hold in Digital City Travel and then buy the ticket directly from the airline, we do not know that you have purchased the ticket. Because we still think the reservation is on hold, we will automatically cancel it after 24 hours. This will generate a message notifying the airline that the reservation needs to be cancelled. The airline will then cancel your purchased ticket. If you intend to purchase tickets though the airline, you must call our Customer Service Center and they will release the reservation to the airline for ticketing.
6. Yes. Digital City Travel lets you enter the city name instead of the 3-letter airport code.
7. No, you can store this information in your personal profile. If you haven't created an account yet, click on "Create a travel profile" in the My Profile & Plans area of Air Travel, Car Rental, or Lodging. If you already have a profile, you can update it by clicking on "Edit my travel profile" in the My Profile & Plans area of Air Travel, Car Rental, or Lodging.
8. Sorry, but at this time we don't offer senior, infant or companion discounts. We will be adding these discounts soon.
9. We require a credit card number to reduce the number of fraudulent airline bookings. Fraudulent bookings increase the cost of travel for everyone.
Car Reservation Answers
1. Car rental companies may take up to 24 hours to respond with a confirmation. If more than 24 hours have elapsed, please let us know. We will help you obtain the confirmation number.
2. Yes. Digital City Travel now allows you to reserve a mini-van or 4-wheel drive vehicle. When you are filling in the reservation form on the Car Rental page, select "Mini and Standard Van" or "Four Wheel Drive" from the pull-down menu titled "Car Type."
3. Yes. When you are filling in the reservation form on the Car Rental page, please be sure to select your preferred car rental company and enter your Discount Number.
4. Car rental companies usually offer discounts to their frequent-renters. Please be sure to store your frequent renter number in your profile so that it can be transmitted to the car rental company when you make a reservation.
Hotel Reservation Answers
1. Hotel companies can take up to 24 hours to respond with a confirmation. If more than 24 hours have elapsed, please let us know. We will help you obtain the confirmation number.
2. Return to the Lodging page and perform your hotel search again. When the list of hotels is displayed, click on the "More" button that appears at the bottom right of each hotel listing. You will be able to see a complete list of amenities; in many cases, you will find a photo and map, too.
3. If your plans change and you do not cancel your reservation, the hotel will charge your credit card. To find out more about a hotel's cancellation policy, go to the Lodging page and perform your hotel search again. When the list of hotels is displayed, click the "Select" button of the hotel that interests you. Another screen will appear showing you the reservation options. Click on the "Policies" button that appears with each option.
Credit Card Security
1. We make every effort to keep all your personal information, including your credit card number, secure. We only allow your credit card number to be transmitted to us over the Internet if your browser supports Secure Socket Layer (SSL) encryption. As you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft. Once received by our secure server, your credit card number is never transmitted over the Internet again.
2. No. We won't charge anything to your credit card until you make a purchase using your credit card.
3. Yes. We'd be happy to enter your credit card number directly into your profile for you. Contact our Credit Card Security Department by calling, toll-free, 800-477-8540 (hearing impaired, 800-555-7585). Customers outside the United States or Canada should call 210-521-5871. If you prefer, you may fax us your credit card information. Please include your Login ID or Name, credit card type, credit card number and credit card expiration date. Also, please provide a daytime phone number (in case we need to contact you). If you are in the United States or Canada, fax us at 800-944-0005. Customers outside the United States and Canada may send the fax to us at 210-258-2034.

Customer Service Request Form

Do you have other questions regarding this subject? If so, use this form to contact us directly. We'll respond to your question as quickly as possible. Be sure to include your e-mail address or phone number so we can contact you.

 
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